Terms of service

Last updated: 16 September 2026

These terms apply when you use nooksy.store or buy from Nooksy. By placing an order you agree to these terms. If you do not agree, do not use the store.

Nooksy is an Australian online shop based in Queensland. Contact: hello@nooksy.store.

These terms and Australian law

Your rights under the Australian Consumer Law cannot be excluded. If any part of these terms is inconsistent with that law, the Australian Consumer Law prevails. Our refund policy explains change-of-mind returns and faulty goods.

Products and descriptions

We sell pickleball paddles, balls, accessories, and bundles under the Nooksy name. We try to keep photos, specs, and stock notes accurate. Colours and finishes can vary slightly from photos. If a listing is wrong, we may cancel the order and refund you.

Orders and pricing

Prices are in Australian dollars and include GST where applicable. An order is an offer to buy. We accept it when we send an order confirmation. We may refuse or cancel an order (for example payment failure, pricing error, or stock we cannot fulfil) and will refund any amount already charged.

Checkout is processed by Shopify and its payment providers. You confirm that the details you enter are accurate.

Shipping

Delivery is to Australian addresses. Timing depends on the item. Some items ship from local stock. Others ship from partner stock and can take longer. Mixed orders may arrive in more than one parcel. See our shipping policy.

Use of the website

Do not misuse the site (including scraping, attacking, or trying to bypass checkout or security). Content, branding, and product copy on nooksy.store belong to Nooksy or our licensors. You may not copy them for a competing shop.

Accounts and privacy

If you create an account, keep your login details safe. How we handle personal information is set out in our privacy policy.

Liability

Nothing in these terms limits liability that cannot be limited under Australian law, including the Australian Consumer Law. Where we are allowed to limit liability for a failure to comply with a consumer guarantee, our liability is limited to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of those remedies, as the law allows.

We are not liable for delays or failures caused by events outside our reasonable control, including carrier disruption and partner fulfilment delays, except where the Australian Consumer Law still applies.

Governing law

These terms are governed by the laws of Queensland and Australia. If a dispute cannot be resolved by email, the courts of Queensland may hear it, without limiting any rights you have in your Australian state or territory.

Changes

We may update these terms. The version on this page at the time you order applies to that order.

Questions: hello@nooksy.store.