Refund policy

Last updated: 16 September 2026

This refund policy applies to orders placed with Nooksy at nooksy.store. It sits alongside your rights under the Australian Consumer Law. Nothing in this policy limits those rights.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind (unused items)

If an item is unused, in original condition, with tags and packing where possible, you can request a return or exchange within 30 days of delivery. Email hello@nooksy.store with your order number and the item. We will send return steps.

Change-of-mind return shipping is paid by you unless we sent the wrong item or the item arrived faulty or damaged. Refunds go to the original payment method after we receive and check the return.

Faulty, damaged, or wrong item

If something arrives damaged, faulty, or not what you ordered, contact us as soon as you notice, with photos and your order number. We will arrange a replacement, repair path, or refund. You should not have to pay return shipping for these issues.

Opened or used consumables

Change-of-mind returns may not apply to balls or other consumables that have been used on court. Faulty items still count under Australian Consumer Law.

How to start

  1. Email hello@nooksy.store or use our contact page.
  2. Include order number, item, and reason. Photos help for damage or packing issues.
  3. We reply with next steps: return address, exchange options, or refund timing.

We aim to reply within 1 to 2 business days.