Returns & refunds
Unused or faulty. Fair and clear.
We want the gear to feel right. If it does not, say so early and we will sort a fair path. This page is a summary. The full checkout refund policy is the legal version.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What qualifies
- Unused items in original condition: usually eligible for return or exchange within 30 days of delivery.
- Faulty or damaged on arrival: contact us with photos and your order number. We arrange a replacement, repair path, or refund.
- Opened consumables already in play (for example balls used on court): change-of-mind returns may not apply. Faulty items still count.
How to start a return
- Email hello@nooksy.store or use the contact page.
- Include order number, item, and reason. Photos help for damage or packing issues.
- We reply with next steps: return address, exchange options, or refund timing.
Refunds
Refunds go to the original payment method after we receive and check the return when a return is required. Change-of-mind return shipping usually sits with you unless we sent the wrong item or it arrived faulty.
FAQ
How fast should I write in?
As soon as you notice an issue. For unused returns, aim for within 30 days of delivery.
Do I need the original box?
Yes when possible. Keep tags and packing so we can restock unused gear.